Frequently Asked Questions
Are your doctors well trained?
- Medical School – Medical College of Ohio, 1999, graduated first in class
- Internship – Georgetown University 1999-2000
- Residency – University of Louisville 2000-2003
- Medical School – University of South Carolina, graduated first in class
- Internship – University of South Carolina
- Residency – Medical University of South Carolina
- Bachelor of Science – University of North Carolina at Chapel Hill
- Medical School – Philadelphia College of Osteopathic Medicine
- Internship – Sun Coast Hospital
- Residency – Lehigh Valley Hospital
Are your doctors board certified?
Yes. In addition to completing the required educational medical training, all of our doctors are board certified meaning they have passed a rigorous examination that covers all areas of dermatology including dermatology practice for adults and children, dermatologic surgery, and pathology. Our doctors also continue to actively participate in continuing medical education to stay abreast of the latest advances in dermatology.
Do you provide cosmetic services?
Yes. Please click here for a list of cosmetic dermatology products, treatment and procedures offered.
Is there a Cosmetic Consultation Fee?
All cosmetic consultations are $75. This fee will be deducted from the cost of a cosmetic treatment (such as Botox) performed at the initial appointment, or a cosmetic treatment received within one year of the consultation. If you need to cancel your consultation appointment, please contact us at least 24 hours prior to your scheduled appointment time.
We also offer CareCredit. CareCredit makes payment easy and allows you to pay for cosmetic procedures over time instead of a lump sum prior to treatment.
I have a changing mole that I am worried about. How do I make sure that it is evaluated in a timely manner?
Please clearly inform the scheduling telephone staff that you have a mole that you are very concerned about. Our staff will do their best to make sure that one of the physicians sees you in a timely manner, if appropriate.
How do I obtain a copy of my medical records?
Click here to print a copy of the medical records release form and then either mail or fax to us after filling out.
What are your office hours and best way to contact you?
Our office hours to schedule an appointment are 7:30 am to 4 pm, Monday through Friday. Scheduling an appointment is an easy process. To schedule an appointment, simply call our office at (704) 341-0090 (Ballantyne) or (704) 821-0615 (Indian Trail) and press option #1.
For your convenience, feel free to email us with any questions you may have (do not use this email to send us your medical information as it is not secure). Please call the office with any medical concerns.
- General questions: email@example.com
- Billing information: firstname.lastname@example.org
- Employment opportunities: email@example.com
- Cosmetic services: firstname.lastname@example.org
Are resources available to learn more about my skin condition as well as treatment options?
Please explore our website to learn more about some of the common conditions we treat. Alternatively, feel free to visit our patient education library. We also offer a dermatology resources page for national support organizations. To make an appointment with one of our physicians, please call 704-341-0090 (Ballantyne) or 704-821-0615 (Indian Trail)
Do your physicians treat children?
How do I obtain a prescription refill?
Please feel free to contact our office during normal business hours if you have questions regarding your condition, medication, or treatment. If appropriate, prescription refill requests will be called into your pharmacy within 24 hours. Because of the visual nature of dermatologic diseases, it is usually not possible to diagnose and treat new problems over the phone. Additionally, changes in your condition may also necessitate you being seen by a physician.
Do you accept my insurance?
We are Medicare participating providers, but do not participate with Medicaid. We are neither a Novant Health or Carolinas Healthcare facility, as we are privately owned.
We accept most insurance plans, including but not limited to the list below:
Blue Cross Blue Shield (BCBS) of NC
Medicare-traditional and Railroad
Mutual of Omaha
Primary Physician Care
Provider Select (FedEx)
United Health Care
USA Managed Care Organization
If you have questions about your specific insurance plan, please feel free to call our office at 704-341-0090.
What is your payment policy?
Co-payments and payments for cosmetic procedures are due at the time of the visit. We accept Visa, M/C, Discover, Amex, Care Credit, Cash and Check.
If I have a High Deductible Plan, will I have to pay in full at each visit until my deductible is met?
No. Starting January 1, 2017, New Patients will be required to pay $100.00 at the initial visit and Established Patients will be required to pay $50.00 at each visit- until your deductible has been met.
Are Cosmetic removals of moles, skin tags etc. covered by my insurance?
No. Insurance companies do not cover procedures that are cosmetic in nature. These procedures, such as a skin tag removal, will have to be paid in full by the patient the day services are rendered.